Generally, when the users try to do some important printing task, then a notification often pops up without any apparent reason that your HP Printer is offline. Printer offline error is a common problem for all the PC users, and it can be strenuous if it appears for the first time when you’re completely unaware of how to fix it. Being one of the common issues in printer, HP Printer offline issue can happen with many connected printers and can be easily resolved by following a few steps. Know the Meaning of “HP Printer Offline” or what exactly is this Issue?
An offline printer is a printer that cannot take command from the device, sending the print command. However, it does not mean that your printer is broken. An offline printer simply cannot receive new print commands and process them. The best advice in this regard is to pause all the print jobs until the issue is resolved. Sending more print requests to the printer can create more problems, so do not send any print commands. However, if you have any print jobs in the queue, you need to cancel them until the issue is resolved, and the printer is back online. Users should save their work to do it later.
Primary Reasons for HP Printer Offline Concern:
Settings Error
Connection Issues
Outdated Drivers
All the reasons contribute to turning HP Printer offline from online mode. Know How to Change the Printer from Offline to Online Mode Follow the below mentioned ways and resolve the issue of HP Printer Offline as soon as possible. These methods will provide valuable and time saving solutions to the users facing this issue.
Method 1 Fix the Issue by Running HP Print & Scan Doctor
Use HP Print & Scan Doctor application to identify and solve errors
Open the application called HPPSdr.exe by clicking it from the download location and allows it to run. However, it is required that you’re the admin to do this
If you’re prompted, then choose Yes to trust the file source because it comes directly from the HP tech support team.
Click on Start and select your printer
If your printer is not listed, then restart your printer and then click Retry in the Print and Scan Doctor application
These applications will them self identify potential connection issues, and users are suggested to follow the prompts and click Yes if asked to turn on printer updates
Continue through the prompts and click Yes if asked to make this printer as your default printer
The instructions mentioned above will help you turn your HP Printer online from offline mode.
Method 2 – Set the Default Printer Users need to indicate their default printer preference manually. Below are the steps to resolve the issue for Windows 10. Moreover, before you begin, ensure that you have downloaded and install all the updates for Windows 10 operating system. For Windows 10 Users
Use Cortana to open Devices or use the search box
Select Printers & scanners
Make sure that the box saying “Let Windows manage my default printer” is not marked. Click on the box if it is selected
Choose your printer from the list provided
If the printer is shown multiple times, then select the version which is showing online status
Click on Manage
Click on Set as Default
For Windows 8 Users
Select your printer from the devices shown, and if more than one version is listed, opt for the version that is not grayed out. Right click on the same and choose “Set as default printer” After following the above suggestion, try to print again, and if your device still shows offline status, then move on to the next station. In most cases, the HP Printer offline issue gets resolved with this process.
Method 3 – Confirm your Windows Services Status and Printer Port
Check if your printer uses a WSD port if the above ways did not resolve the issue.
To go ahead with this, ask Cortana or use Windows search for Control Panel and click on “View devices and printers.”
Now, right click on your printer and select Printer Properties
Finally, click the Ports tab and check if your printer uses a WSD port
Note: Follow the below-mentioned steps if it does, and if it doesn’t, you can skip the steps mentioned below.
Ask Cortana or search Windows for Services
Now, scroll through the list to find Function Discovery Provider Host and Function Discovery Resource Publication
Have a look at ‘Status’ and ‘Startup’ type columns. In case they are running, and the startup type is automatic, then go to the next step
If they show up blank with a manual startup type, then right click the name and select ‘Properties.’
Change the Startup type to automatic
Now, click ‘Start’ under the service status and click ‘OK.’
Go back to the Device and Printers window and press f5
Lastly, click on your printer name and check the status again
If your printer turns back online after following the above steps, then your issue is resolved, but if it doesn’t, then print a network configuration report. Users can execute this from Settings or Wireless menu. Below are the steps for the same:
Right click on your printer name & then choose ‘Printer Properties’ and click the ‘Ports tab.’
Now, select Add Port
Choose ‘Standard TCP/IP Port and click ‘New Port.’
Now use the network configuration report which you ran already to add a new port, and a hostname is preferred
Visit the “Devices and Printers’ Window and press F5
Finally, check your printer’s status
Method 4 Check your Connection
There can be numerous reasons why your printer is appearing offline, and it also depends on how the printer is connected to your device. In case you use a wireless network to connect your printer, then follow the below-mentioned steps:
Restart your printer by turning it off, wait for approx. 10 seconds and disconnect the power cord from the printer
Afterwards, turn off your computer
Now again connect the printer power cord to the printer and turn the printer back on
Once you are done with the above steps, then disconnect the power cord from your wireless router
Wait around 10 seconds before reconnecting it
Power on your computer once the internet comes back
Now, use the HP wireless setup wizard or the HP Smart software and connect your printer to your network
Check the wireless report to know if the connectivity issues are still there
You can find this report in the Network settings or the Wireless menu of your printer
The above steps will rectify your connection issues and will turn your HP Printer online.
Use another Device to Print
Using another device to print documents is an alternative solution if you are facing HP Printer offline issues. You can try to print from a different device like a laptop or mobile. Most of the times, the issue is because of the device we are using and its settings, so try to print from a different device.
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